Publication

As the experience of COVID-19 and concerns about the spread of infectious diseases deepen, research on various non-face-to-face treatment robots is being conducted at home and abroad along with interest in non-face-to-face treatment as a new requirement of the era. However, there are various studies on the operation and utilization of robots, focusing on the motion system of non-face-to-face medical robots. There is a need for research on human-centered robots, that is, patients and medical staff who will be treated by robots and treated by robots.
In this paper, based on domestic and foreign robot treatment cases and preceding studies, specific measures that can positively affect the patient's robot treatment experience within the scope of the HRI of the patient and the treatment robot among the ENT non-face-to-face robot treatment scenarios that are ongoing as multidisciplinary tasks. The purpose of this study is to develop and propose patient-centered UX by clearly presenting the configuration and design of interaction systems. The research progress is first, to understand the patient-care robot interaction (HRI) of non-face-to-face robot treatment and the change in user experience through physiological responses through previous studies and literature. Second, based on the otolaryngology robot treatment journey, the patient's treatment experience in non-face-to-face robot treatment is confirmed by measuring and analyzing the heart rate variability at each stage of the treatment process. Third, by designing a patient-centered non-face-to-face robot treatment interaction system, the patient-centered non-face-to-face robot treatment UX structure, hardware, and visual information are presented. Fourth, a non-face-to-face robot treatment rescue system for clinical trials is presented so that follow-up research can proceed. Through this study, along with robot technology for non-face-to-face treatment, the value of the study can be found by proposing a system for improving the patient-centered non-face-to-face robot treatment experience from the patient's point of view, and presenting specific plans to realize it. In addition to the external design of the medical robot, this is expected to help develop a patient-centered UI that can be used by patients during treatment and a medical UI design for medical staff to operate the medical robot. All technologies must be developed with people in mind, that is, users. It is hoped that research that considers the improvement of patient-centered non-face-to-face robot treatment experience will be helpful in discussing non-face-to-face robot treatment technology to be developed in various fields and developing user interfaces.